SECURITY POLICY: Your payment and personal information is always safe. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet.
REFUND POLICY: We offer a full refund on all books, in new condition, returned within 30 days of purchase. Books returned from 30-90 days will receive a 20% restocking fee. No returns after 90 days. Opened audio CDs and DVDs are not returnable for a refund. Defective CDs may be returned for a replacement. Please call (765) 393-1818 for authorization to make a return. Be sure to package the returned items carefully (bubble wrap is great). If items are returned looking used or damaged, it reduces the amount of your refund to a "slightly damaged or used" item, often by as much as 50%. Shipping costs are not refundable, either to you or from you back to us. Refunds will be applied to the credit card you used at the time of purchase.
SHIPPING / DELIVERY POLICY: Please be assured that your items will ship out as soon as possible, usually within 2 business days. We determine the most efficient shipping carrier for your order. We ship small orders via the U.S. Postal Service (USPS) and larger orders via United Parcel Service (UPS). If you require express or 2 day shipping, please call us at: (765) 393-1818 for the charges. PLEASE NOTE: Out of state orders WILL NOT be charged sales tax. In-state orders will be charged 7% sales tax. For any other customer service issues or questions call us at: (765) 393-1818. For foreign customers with questions, please contact us either by phone or at Diana@dianawaring.com.Thank You!